Refund & Return

1. Return Policy (30-Day Right)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be in the same condition as received

• Unworn or unused, with tags

• In its original packaging

• Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at support@mage-craft.com.

If your return request is accepted, we will provide:

• A return shipping label

• Detailed instructions on how and where to send your package

Items returned without prior authorization will not be accepted.

2. Return Address

All approved returns must be sent to our designated return facility:

US Fulfillment Center
14600 Alondra Blvd
La Mirada, CA 90638
United States

Please do not send items back without first contacting our customer support team.

3. Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and resolve it promptly.

4. Exceptions / Non-Returnable Items

Certain types of items are not eligible for return, including but not limited to:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

• Sale items

• Gift cards

If you have any questions regarding a specific item, please contact us before making a purchase.

5. Exchanges

The fastest way to obtain a replacement item is to:

1. Return the original item

2. Place a new order once the return has been accepted

6. Refunds

We will notify you once your return has been received and inspected, and inform you whether the refund has been approved.

If approved:

• The refund will be processed to your original payment method

• Please note that processing times may vary depending on your bank or payment provider

• In some cases, it may take up to 14 days after processing for the refund to appear in your account

7. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

8. Order Cancellation

Customers may request to cancel an order within 24 hours of placing it.

A cancellation will be accepted if:

• The request is submitted before the order has been shipped, and

• The request is made within the allowed cancellation period stated on the website

If these conditions are met, a full refund will be issued.

Please note:

• Orders that have already been shipped cannot be canceled

• In such cases, customers may refer to the return policy after receiving the item

9. Additional Information

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.